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SALES POLICY
UNDERSTANDING & AGREEMENT
SKINCOMM® is an online retail shopping platform where the sales policy herein stated is enforceable to ensure ethical sales transactions, to protect the interest and rights of the seller and buyer. When you browse this online store’s website, registered as an associate through a referrer or confirm a sales transaction, you have expressed your understanding and agreement to the terms stipulated herein. You warrant that you are of age 18 years and above and are in legal capacity to enter into the transaction and be bound by the terms and conditions of the sales policy.
YOUR ACCOUNT & DASHBOARD
Your application for associate registration through a referrer will require you to furnish us with your personal data and create a personal login password. Upon the approval of your associateship registration, you shall have your individual account dashboard to enable you to keep track of your incentive points, successful referral record and order history etc. It is your responsibility to keep your login password private & confidential, to avoid unauthorised login and misuse of your personal data, account and incentives.
Please note that your personal data furnished to us shall be kept in strict confidentiality in accordance with PDPA regulations. By providing your information to us, you have authorised SKINCOMM® to use them appropriately and necessarily to update and complete your shopping experience, registration, purchases and redemption; including logistics and shipping / delivery, where applicable. The system shall further send email/s and or messages to you in relation to the notifications of your order and relevant SKINCOMM® updates.
ORDER & PAYMENT
Your order is confirmed when you receive an email notification with an order reference number from us. If the confirmed order has products that are unavailable that are reflected on the website at point of your carting out, we will inform you accordingly via phone or email which you have provided to us.
Your order shall be subjected to levies and taxes and or custom clearance fee (overseas shipping), where applicable.
SINGAPORE ORDER DELIVERY
SKINCOMM® has a minimum purchase amount of S$250 net per order policy to extend free delivery service within Singapore island. The standard delivery fee will be at S$7 per order if the checked-out purchase amount is below S$250. The delivery fee, if applicable, will be reflected on your order summary. Order will be delivered within 3 to 6 working days from the order confirmation date. Please ensure that there is someone on site to receive your order items. You can put in a request for the order items to be placed at your doorstep for contactless delivery or with your neighbour at your own risk on any possible losses or damages to the items. Please note that we are unable to deliver to a P O Box address. If the delivery attempt is unsuccessful, we shall return the order items to our warehouse and send you a notification latest by the next working day. You can then arrange for a re-delivery at the standard delivery rate of S$7 per trip within Singapore or arrange for a self-collection at our retail centre. A time slot shall be allocated for your collection.
INTERNATIONAL SHIPPING
International shipping rates are applicable for all overseas orders. The rates are calculated based on the total weightage and volumetric of your order items / packaging, the designated country and the custom regulations. International shipping may be subjected to additional taxes, levies and duties that may be imposed by the country of your shipping destination. These additional costs that are not reflected on your order confirmation shall be borne by you. You are advised to check out and clarify this shipping matter with the relevant authority in your shipping designated country prior to making any order.
SKINCOMM® strives to engage the service of professional and reliable shipping providers to deliver the overseas order. However, this does not guarantee you will eventually receive the products due to the unforeseeable circumstances like risk of loss during custom handling or confiscation. These risks shall be transferred to you after we shipped out your order from Singapore.
You can consider arranging for your courier service to pick up the order items from our warehouse or retail centre at your own expense. Prior arrangement is needed for this oversea shipping option.
Due to various regulatory and business constraints, SKINCOMM® is unable to provide shipping to all countries in the world.
RETURN & EXCHANGE
If the product items you received upon delivery showed quality defects due to manufacturer’s negligence or it is not the correct products you ordered, you can reach out to us via email within 3 days to report on the defects or error. Please take photo images on the defective items with the purchase tax invoice to attach with your email for our reference and verification.
We shall exchange the defective products for you after our investigation of the cause. Within 7 days upon receipt of the approval of your return & exchange request via email, you shall respond to the email with the products’ return arrangement. A time slot shall be allocated to you to register the return process. You shall return the product items at your own costs, to our retail centre during operation hours. The returned items shall be accompanied with the email approval copy and the original copy of the purchase tax invoice.
The exchange or replacement of the defective products shall be subjected to stock availability. You can also request for the amount to be credited into your account or refund to you accordingly. After the necessary information and verification, the return and exchange shall be finalised within 14 working days. The company reserves its right to reject an exchange if the defects or damages are not the negligence of our manufacturer.
ORDER CANCELLATION & REFUND
Cancellation of product order can be arranged within 7 days of your order confirmation, provided that the product items’ packaging have not been opened or damaged and the products are not been used or tempered with.
Within 7 days upon receipt of the approval of your cancellation request via email, you shall respond to the email with your return arrangement. A time slot shall be allocated to you to register the return process. You shall return the items at your own costs, to our retail centre during operation hours. The returned items shall be accompanied with the email approval copy and the original copy of the purchase tax invoice. The duty manager in the centre shall verify the return approval and examine the returned items. The company reserves the right to reject the returned items and the refund, if the packaging were opened or the products tempered with and or the products were used.
If the cancellation/refund request order includes any gift-with-purchase items or free services at the point of transaction and the freebies were utilised by you, the charges of these items and or services shall be considered as sold and to be charged at listed retail price to be deducted from the refund amount.
In the case of pre-order sale like bulk product pre-purchase during promotion period to convert the purchase value to store as purchase points for gradual product redemption and or services purchased at promotion price in service package deals; the utilised products or services, including all utilised gift-with-purchase item and or services shall be calculated based on listed retail price and to be deducted from the balance purchase points based on the transaction.
There shall be a 10% administrative fee charged based on the total transaction amount for all approved order cancellation and refund stated above. The refund processing shall be between 7 to 14 working days upon confirmation of the refund amount.