Free shipping is available with a minimum order of S$250 per order. For orders below S$250, there will be a delivery fee of S$7 per order. Alternatively, you can opt to self-collect your order at our Experiential Centre.
If the product items you received upon delivery showed quality defects due to manufacturer’s negligence or it is not the correct products you ordered, you can reach out to us via email within 3 days to report on the defects or error. Please take photo images on the defective items with the purchase tax invoice to attach with your email for our reference and verification.
We shall exchange the defective products for you after our investigation of the cause. Within 7 days upon receipt of the approval of your return & exchange request via email, you shall respond to the email with the products’ return arrangement. A time slot shall be allocated to you to register the return process. You shall return the product items at your own costs, to our retail centre during operation hours. The returned items shall be accompanied with the email approval copy and the original copy of the purchase tax invoice.
The exchange or replacement of the defective products shall be subjected to stock availability. You can also request for the amount to be credited into your account or refund to you accordingly. After the necessary information and verification, the return and exchange shall be finalised within 14 working days. The company reserves its right to reject an exchange if the defects or damages are not the negligence of our manufacturer.
We offer refunds for all products returned within 3 days of purchase, in their unopened and original condition. If you would like to return an item purchased online, please contact us.
Cancellation of product order can be arranged within 7 days of your order confirmation, provided that the product items’ packaging have not been opened or damaged and the products are not been used or tempered with.
For exchanges, you shall return the product items at your own costs, to our retail centre during operation hours. For returns and/or order cancellations, there shall be a 10% administrative fee charged based on the total transaction amount for all approved order cancellation and refund stated. The refund processing shall be between 7 to 14 working days upon confirmation of the refund amount.
Can't find what you're looking for? Feel free to reach out to us at hello@skincomm.com
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